Choose Your Partners Wisely
Two things have happened to me recently which got me thinking about how using third party suppliers or partners can damage your reputation without you knowing.
I had my boiler replaced by British Gas. They did a great job but the engineer told me that another company would be round to collect the broken boiler and spare parts left outside our house. A week later all the junk was still there.
Then, because of the broken boiler my hall carpet was damaged. Direct line sorted out a partner company to come out and measure and quote for the replacement. They came out but almost two weeks later they haven’t got back to me. I have no idea if they have forgotten about me or if my carpet is on order.
No big deals of course but stuff likes this takes the shine away from what was a pleasant experience.
If you use other companies or supplies I strongly suggest you mystery shop them to ensure they are delivering a good service. You must also have expectations in writing for them to live up to.
Paul Browning
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7 Comments
This is true , every company promises Good After Sale Service but only few follow it , others are just concerned with the work where they can fetch more money.
So better go for only those companies , who have some good reputation for after sale service 😉
I know , even i have faced so many problems when it comes to repairing and exchanging , seriously this is a big issue..
Exchaning department always suck , i hate them :/ , better buy new carpet 😛
it is always the same , no one follow up the task they have been appointed for :/
hope you get your carpet replaced soon 😀
This kind of things happens frequently. I know exactly what you are talking about. I’ve been there too.
I definitely agree with you. It is very important to have as a partner someone you know. And also you have to look for a partner who has the same tastes and opinions like you.