I don’t have to walk over and punch some guy in the mouth for parking in the parents space (when he has no kids with him) and I don’t have to queue which is my most hated of pass times.
I used to shop online at Tesco but I got tired of paying for rotting fruit so I decided to switch to Asda. It has been going pretty well to be honest but they made a mistake the other day. It showed that even the biggest companies can lack simple systems which will make life easier for them and their customers.
The drivers always used to call us when they were about thirty minutes away from delivering. We got used to that and then they stopped. A little annoying but oh well.
Yesterday they didn’t turn up and after being an hour late nobody had called so we called them. The number is a generic customer service line or what I refer to as the Business Prevention Department. She said she was unable to get through to the store. It was about 7pm so she said she would leave a handover note for the morning shift!
Meanwhile I was hungry, my wife was hungry and my three babies were hungry. Sure, we had a few things to eat but not really much to make a nice dinner.
We tried again an hour later and was told they would be with us before 10pm. The van had broken down and they had to transfer all the shopping to another van after towing it back to the warehouse.
I don’t get angry at such petty incidents but it does leave me feeling somewhat bemused that such as massively successful company as Asda don’t have a simple ring round procedure when something like this happens. Especially as it should really be part of their contingency plan.
When the guy did arrive he apologised. I would have been happy with a free something to make it up to me but I got nothing, apart from a few replaced items for the ones I ordered but weren’t in stock.