Almost every dealing I have with the government leaves me feeling angry and frustrated.
It is partly the unnecessary levels of bureaucracy they love to add to everything but more so the fact that they send you demands for money and then perversley – make it impossible for you to pay them.
Take my latest demand for tax:
I employed somebody for a while and they moved on. I was sent a demand for their tax yesterday. The letter says I can do a nil return online quoting my employer reference. The reference in the letter isn’t accepted in their site. I could call them to ask for help but in their letter they spend a long sentence explaning that since I’ve seen their number in other letters, there is no need to include it in this one!
So I want to pay them but can’t.
Two points. Never, ever leave idiots in charge of recovering money and if you own your own business, please make it super easy for your customers to pay you.